Shipping methods: Detail the shipping methods available to customers, including any expedited or special options. Specify which carriers will be used for each method and any additional fees associated with each option.
Order processing time: Explain how long it takes for orders to be processed, including the time required for payment verification and order preparation.
Delivery time: Detail the estimated delivery time for orders using each shipping method. Explain that delivery times are estimates only and may vary due to factors outside the control of the company or carrier.
Order tracking: Explain how customers can track their orders, including any tracking numbers or links provided.
Shipping restrictions: Specify any restrictions on shipping, including prohibited destinations or any products that cannot be shipped to certain areas.
Shipping fees: Detail any shipping fees associated with each shipping method and order size. Explain how fees are calculated and any circumstances under which they may be waived.
Order cancellation: Explain how customers can cancel their orders, including any deadlines or conditions for cancellation. Detail any fees or penalties associated with order cancellation.
Returns and exchanges: Detail the policy for returns and exchanges, including any conditions that must be met, any time limits for returns or exchanges, and any fees or penalties associated with returns or exchanges.
International shipping: If applicable, detail the policy for international shipping, including any additional fees or restrictions that may apply.
Contact information: Provide contact information for customers to reach out with any questions or concerns related to shipping or delivery.
It's important to review and update the delivery and shipment policy regularly to ensure that it remains up-to-date and accurate.